Flower Delivery Hanwell – Customer Terms & Conditions

Introduction

These Terms and Conditions ("Terms") apply to all customers ordering from Flower Delivery Hanwell ("we", "us", or "our") for the online purchase and delivery of floral products and related goods and services, whether to Hanwell addresses or the surrounding areas. Carefully read these Terms before making use of our flower delivery service. By placing an order through our online store, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree to these Terms, you must not use our website or place an order.

Service Overview

Flower Delivery Hanwell provides an online platform for customers to order fresh flowers and related products for delivery across Hanwell and neighbouring areas. Our service is intended for personal and domestic use only. We are committed to providing a seamless online flower delivery experience and reserve the right to make changes to our products and service offerings as we see fit.

Order Process

To place an order for flower delivery in Hanwell or the surrounding regions, customers must use our secure online ordering system available through our website. Orders are processed as follows:

• Product Selection: Select the desired flowers or floral arrangements, including any options or add-ons, by adding them to your virtual basket.
• Recipient Details: You will be asked to provide the full delivery address, desired delivery date, recipient name, and any contact information required to facilitate successful delivery.
• Personalisation: If applicable, provide any messages or instructions to be included with your delivery (e.g., card messages or delivery instructions).
• Order Review: Before checkout, please review your order summary, delivery details, chosen date, and total price.
• Payment: Complete your order by making payment through our online checkout process (see "Payments" section for details).
• Confirmation: Upon successful payment, you will receive an order confirmation via our website and/or by SMS. This confirmation records our acceptance of your order, subject to these Terms.

We reserve the right to refuse any order prior to acceptance or to contact you for further information if necessary to process or deliver your order.

Product Availability and Substitution

All flower arrangements and products are offered subject to availability. While we strive to maintain accurate stock information and display up-to-date images, flowers are natural products and may vary in appearance depending on seasonal availability. In rare cases where the specific flowers or colours shown are unavailable, we reserve the right to substitute with items of equal or greater value and similar style. We will make reasonable efforts to contact you if major substitutions are necessary.

Payments

All prices listed on our website for flower deliveries in Hanwell and surrounding areas are inclusive of any applicable VAT and are displayed in Pounds Sterling (GBP). Delivery charges may apply and will be clearly indicated before you complete checkout.

We accept online payments through secure payment gateways as set out during the checkout process. Accepted payment methods may include major credit and debit cards. Payment is required in full at the time of placing your order. Your order will not be processed or confirmed until payment is received and cleared by our system.

We do not accept cash-on-delivery. For corporate or large event bookings, please contact us in advance to discuss any invoicing arrangements, which remain at our sole discretion.

Delivery

We offer delivery of flowers across Hanwell and the neighbouring areas. Delivery will be made on the date selected at checkout, subject to reasonable timing. Please note:

• We cannot guarantee specific delivery times unless expressly agreed in advance.
• If the recipient is not available at the provided address at the time of delivery, we will attempt to leave the flowers in a safe place or with a neighbour, or otherwise follow your delivery instructions. We will endeavour to notify you accordingly.
• It is your responsibility to ensure the delivery address is accurate and accessible. We are not liable for unsuccessful deliveries due to incorrect or incomplete addresses provided by you.
• Additional delivery attempts or alternative arrangements may incur further charges, which will be communicated to you before proceeding.

During peak times or adverse weather conditions, there may be unavoidable delays. We will make every reasonable effort to inform you of any delay and to fulfil delivery as soon as possible.

Cancellations and Amendments

Customers in Hanwell and nearby areas may cancel or amend their order, subject to the following:

• Cancellations or significant amendments to flower delivery orders must be made at least 24 hours before the scheduled delivery date to be eligible for a full refund.
• If you notify us of a cancellation or change less than 24 hours before delivery, we reserve the right to charge up to the full order amount, as the preparation and dispatch process will have already commenced or completed.
• To request an amendment or cancellation, please use the contact mechanisms provided on our website. Amendments are subject to availability and feasibility.
• In exceptional circumstances where we are unable to fulfil your order (for reasons such as supply failures or unavailability), we will notify you as soon as possible and provide a full refund or suitable alternative at your discretion.

Returns and Refund Policy

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of our delivered flowers or the service received in Hanwell or nearby areas, please contact us within 24 hours of delivery with evidence (such as photographs). We will assess each case individually and may offer a replacement or refund at our discretion. Our decision shall be final, but we strive for customer satisfaction and aim to resolve any issues promptly and fairly.

Customer Obligations

By using our flower delivery service in Hanwell, you agree that:

• You have the legal right to use the payment method provided for your order.
• You will provide accurate, up-to-date delivery information and contact details for yourself and the recipient.
• You will not use our products for unlawful purposes or to harass or harm others.
• You accept responsibility for orders placed on your behalf or with your account credentials.

Liability

Our liability to you under these Terms is strictly limited to the amount paid for your order. We accept no liability for:

• Loss or damage (including consequential or incidental loss) resulting from delays outside our control, including missed delivery windows or natural events.
• Non-delivery caused by incorrect or incomplete addresses or contact information provided by you.
• Any consequential loss, indirect damage, loss of profit, or goodwill arising from use of our services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or for any liability which cannot be excluded or limited under English law.

Events Outside Our Control

We will not be liable for any failure to perform, or delay in performance of, any of our obligations where caused by events outside our reasonable control (including but not limited to strikes, lock-outs, fire, flood, adverse weather, pandemics, or disruption of transport or utilities). If such an event occurs, we will notify you as soon as possible and our obligations will be suspended for the duration of the event.

Intellectual Property

All content on our website, including flower arrangement designs, images, and text, is protected by copyright and other intellectual property rights. Reproduction, copying, or commercial use of any part of our content or products is prohibited without our express written consent.

Privacy and Data Protection

We take our customers’ privacy seriously. Personal details provided to process your flower delivery in Hanwell will be handled in line with our Privacy Policy and applicable data protection laws. We will not share your personal information with third parties except for the purpose of delivering your order or where required by law.

Changes to These Terms

We reserve the right to modify or amend these Terms at any time. Any changes will be effective immediately upon being published on our website. It is your responsibility to review these Terms each time you place an order. The version displayed at the time of your order will apply to that purchase.

Governing Law and Jurisdiction

All contracts and interactions between you and Flower Delivery Hanwell are governed by the laws of England and Wales. By placing an order, you agree that any dispute or claim arising from, or in connection with, these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court, the remaining provisions shall remain in full force and effect. Our failure to enforce or exercise any right under these Terms does not constitute a waiver of that right.

These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the sale and delivery of flowers and related products in Hanwell and surrounding areas.

Contact and Customer Service

Should you have any questions about these Terms and Conditions, your order, or our flower delivery service in Hanwell, please use the contact resources provided on our website. We aim to respond to queries as promptly as possible and value your feedback to help us improve our local and regional flower delivery experience.

Note: These Terms and Conditions apply to all online customers across Hanwell and surrounding areas utilising our flower delivery service. Please retain a copy of these Terms for your records.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hanwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hanwell.

For assistance with orders, returns or account queries, please fill out the Contact Us form.