Our Returns & Fresh Flowers Guarantee for Hanwell Customers
Trusted Local Hanwell Florist – Our Commitment to You
At Flower Delivery Hanwell, we take pride in being your trusted local florist, dedicated to delivering quality fresh blooms to homes and businesses throughout Hanwell and surrounding areas. We know your satisfaction depends on the beauty and freshness of every floral gift, and we stand behind our fresh flowers guarantee for every order.
Fresh Flowers Guarantee in Hanwell
Every bouquet we send out is carefully arranged using the freshest flowers available. Our Flower Freshness Guarantee ensures your blooms will look vibrant and delightful for a minimum of five days from delivery, provided basic care instructions are followed. If you experience any concerns about flower freshness within this window, our team wants to make it right for you.
Damaged Flowers or Items on Arrival
Your flowers should always arrive as stunning as they left our shop. Occasionally, due to transportation issues, blooms or arrangements may be damaged in transit. If your delivery appears damaged or substandard at the time of receipt, please notify us on the day of delivery or no later than the following day. We may request a photo of the arrangement as received to help us quickly assess and resolve the issue.
Refund and Replacement Options
Customer satisfaction is at the heart of Flower Delivery Hanwell. If your flowers are damaged on arrival or do not meet our freshness standards within the five-day window, we offer two resolution options:
- Replacement: We will promptly deliver a fresh and beautiful replacement arrangement, free of charge, at the earliest convenient time.
- Refund: Alternatively, you may choose a full or partial refund, depending on the nature of the problem, which will be processed back to your original payment method.
We aim to resolve all flower freshness or damage claims as quickly as possible, generally within 48 hours after confirmation.
How to Make a Complaint
If for any reason you are unhappy with your flowers or with our service, we encourage you to get in touch without hesitation. To help us handle your concern swiftly and fairly, please have the following details ready: your order number, the delivery date, and a description of the issue. Any supporting photos of damaged or substandard items are also greatly appreciated. Our team will investigate thoroughly and work to resolve your complaint, keeping you updated throughout the process.
Who We Serve
As a Hanwell-based florist, we are proud to serve our neighbours, whether you are ordering flowers for a household, a special gift, or to brighten your local business premises. Your trust in us is valued, and our priority remains delivering fresh, beautiful flowers that bring joy every time. Thank you for choosing Flower Delivery Hanwell. If you have any questions about returns, refunds, or any aspect of our flowers or service, our team is always ready to help.
